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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nina Janeva

October 23, 2024

1  out of  5
rating by Nina Janeva
"If you have Joyel Whitford assigned as an adjuster, you need to request another one. Not professional : will fight on the phone. I would give Zero if I can."
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Tiffany Meyer

September 23, 2024

5  out of  5
rating by Tiffany Meyer
"Thanks Jordan! Quick, thorough & easy process"
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Kai S

August 16, 2024

5  out of  5
rating by Kai S
"10/10 would recommend; the best insurance agent and customer service I have ever had, and I have nothing but compliments for Liam from State Farm. I just moved to Evanston and was looking around for a renters insurance for my new apartment, and reached out to Jason Douglas with an enquiry via email. Jason personally replied with a quick response, and introduced me to Liam, who was extremely kind and helpful in assisting me in my queries. He replied to all my emails promptly and when I encountered difficulties and problems with my insurance application, was quick to respond and help in resolving my issues. My overall experience with State Farm has truly remarkable, and I'm really impressed by the competitive rates and out-of-this world customer support and service. I honestly have never had a better experience with any other insurance agents before, and would highly recommend Liam, as well as the Jason Douglas - State Farm Insurance Agent office, to everyone I know from now on!"
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Jordy Sanchez

August 2, 2024

5  out of  5
rating by Jordy Sanchez
"Jordan was great to work with and answered all of my questions promptly. Definitely recommend!"
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Richard Cademartori

July 26, 2024

1  out of  5
rating by Richard Cademartori
"TL;DR - If you file a claim you are mishandled, lied to and ignored. Also their "5 star reviews" are because they send you an Amazon gift card if you leave one upon signing up. At the start of the week I was unfortunately involved in a nasty not at fault accident. The other party also has State Farm insurance, so you would think this would be a slam dunk easy claim. Not even close. The level of incompetence from State Farm throughout this process has been staggering. After originally being told my car would not even receive an estimate of damage until September (this is from their top preferred shop), I called in my agent (Mr. Douglas' office) for help. As a working father with a young son who is on summer break, it is imperative that I have a vehicle ASAP. I was told by Mr. Douglas' office how much they sympathize with me and would fix this unacceptable timeline for me. Now at the end of the week, I just got off the phone with State Farm who called ASKING ME where my car was, because apparently it wasn't at the shop on the claim. They also told me that multiple claims were filed and the information did not match, so they did not know where my car was and asked if I did. Are you joking? So here we are, a full work week of me having to figure out how to make the 50 mile round trip for work while my working wife balances her job and our son's care arrangements (without a vehicle), and not only has nothing been accomplished, State Farm doesn't even know where my vehicle is. So I don't see this claim getting resolved anytime in the near future. I will give Mr. Douglas and his folks credit, because when I called them earlier in the week, they really sold me on how much they cared and were going to work hard to expedite this claim for me. This is what they are, salespeople who don't care a lick. I have no idea when my claim will be resolved, I have no idea when I will have a vehicle, heck, I don't even know where my vehicle is. My "personal agent" has done nothing but lie and make things worse. I have not heard from them since I initially CALLED THEM, they have made no effort to contact me. And by the way, all of their 5 star reviews are because they promise you an Amazon Gift Card when you first sign up if you leave them 5 stars on Google. So these are not folks who have had pleasant experiences. Thanks Jason Douglas and team for turning my desperate need for a vehicle into a "Dude Where's my Car" experience."
We responded:
"Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you've encountered during this claims process. Your feedback is very important to us, and we want to assure you that we take these matters very seriously. We understand how critical it is for you to have a vehicle, especially given your personal and work circumstances. We deeply regret the miscommunications and delays you've faced, and we are committed to trying to improve your experience with State Farm. To address your concerns more effectively, we would like to schedule an appointment with you, alongside a representative from our claims department. This meeting will allow us to review your case in detail, clarify any discrepancies, and expedite the resolution of your claim. Please contact our office at 847.563.7170 or Jason@evanstoninsures.com at your earliest convenience to arrange a suitable time for this appointment. We are dedicated to making things right and will do everything in our power to ensure a smoother process moving forward. Again, we apologize for the inconvenience and appreciate your patience and understanding. We look forward to resolving this issue to your satisfaction. "
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James Taylor-Caudill

July 9, 2024

5  out of  5
rating by James Taylor-Caudill
"I worked with Barbara to get a Renter’s quote and policy. I needed some extra info on the quote and Barbara was able to add that very quickly and it was not a problem. She gave me some time to get everything approved that was needed and made it super easy to buy the policy. I highly recommend Barbara and this State Farm office if you need insurance!"
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diana funes

June 25, 2024

5  out of  5
rating by diana funes
"We reach an State Farm agent for a quote requested, Jason replied us with one, he did it fast and in detail, it was an excellent experience, he was just awesome! He made for us a very smooth and easy process, he clarified all our questions and concerns, in a 5 minutes call. We were more than happy and satisficed putting our trust and assets in the firm. I recommend him 100%"
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Tanner Carden

June 18, 2024

5  out of  5
rating by Tanner Carden
"Jordan was awesome. Super personable and helped me save a ton of money on auto and home. Highly recommend. Simple easy process. A+++++++++++"
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Ben Bush

June 14, 2024

5  out of  5
rating by Ben Bush
"I was with Progressive until I got on the phone with Jordan. He was thorough, easy to talk to, and was able to beat Progressive’s pricing on my auto and renters insurance."
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Doug Smart

May 30, 2024

5  out of  5
rating by Doug Smart
"The rates that were provided to me were much lower than my broker had found previously. I also bundled with my home owners insurance and saved a ton. Barbara provided amazing service and was a joy in my day!"
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Noureddine Moulfarha

May 22, 2024

4  out of  5
rating by Noureddine Moulfarha
"Jordan was very attentive and professional walked me through the process seamlessly I recommend State Farm to anyone that wants to be treated with respect and dignity, thank you Jordan Douglas"
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ibrahim bondokji

May 7, 2024

5  out of  5
rating by ibrahim bondokji
"Jordan has been a great help, he answered all of my questions and helped me get a really low rate compared to my previous insurance. thank you jordan!"
We responded:
"Thank you for the opportunity to work with you Ibrahim! I will share this with Jordan!"
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Omar Aleem

April 30, 2024

5  out of  5
rating by Omar Aleem
"Liam Walsh was a fantastic representative of this branch and Statefarm as a whole! He was patient, understanding, and really took time to explain all the different types of coverages that calculated under my auto insurance. For a first time purchaser of auto insursance I hope that everyone has a quick, detailed, and enjoyable experience as much as I have! THANK YOU!"
We responded:
"Thank you Omar! Happy we could deliver great customer experience!"
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josh thielenhouse

April 18, 2024

5  out of  5
rating by josh thielenhouse
"Jason was great and easy to talk to. He found the right plan for me easy and quick!"
We responded:
"Appreciate it Josh, have fun on that bike!"
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Spencer Bauer

April 16, 2024

5  out of  5
rating by Spencer Bauer
"My agent Jordan Foreman is a rockstar! He was extremely helpful and knowledgeable! Jordan provided my car insurance quote and guided me through the policy process in the most efficient manner I have ever experienced. I know that he will have my back and will always help if I need it. Couldn't recommend his services more!"
We responded:
"Thank you for the review Spencer! Rest assured Jordan and the team have your back and assisting you whenever needed. We are grateful for the trust you have placed in our services."
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Nicole Wagner

April 5, 2024

5  out of  5
rating by Nicole Wagner
"I have had a wonderful experience so far. Barbara was extremely helpful and patient while setting up my rents and auto insurance bundle!"
We responded:
"Thank you for the review Nicole! I'm so happy Barbara was able to help you out!"
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Ashley Thomas

April 2, 2024

5  out of  5
rating by Ashley Thomas
"I have two words for State Farm! Absolutely Amazing!! Thanks to our Agent Jordan he was so helpful and patient with my husband and I. He made our Experience so Memorable! I give his Customer Service a 10/10! Very Informational! He made us feel so relieved about our life insurance questions! Just a breath of Fresh Air! Very nice and down to earth Agent!! Thanks Again"
We responded:
"Thank you for leaving such a wonderful review! We're thrilled to hear that you had an amazing experience with State Farm and our agent Jordan. Providing exceptional customer service is our top priority, and it's fantastic to know that Jordan was helpful, patient, and informative during your interactions. We're glad that he was able to address your life insurance questions and make you feel relieved. We appreciate your kind words and the 10/10 rating for his customer service. We'll be sure to pass along your feedback to Jordan. Thank you for choosing State Farm, and we look forward to serving you in the future!"
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Clinton Thomas

April 2, 2024

5  out of  5
rating by Clinton Thomas
"First Time Applying For Insurance and Jordan walked me through the process every step of the way. He made it so easy for me and my wife he was simply Amazing!"
We responded:
"Thank you so much for taking the time to share your positive experience! We truly appreciate your kind words and are delighted to hear that Jordan provided excellent service throughout your insurance application process. "
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Josue Vega

March 8, 2024

5  out of  5
rating by Josue Vega
"I worked with Jordan and he was absolutely incredible throughout the entire process! His energy and demeanor was infectious! I look forward to working with him moving forward!"
We responded:
"Thank you so much Josue. I will let him know, and and thank you for the opportunity to work with you!"
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Liam O'Connell

March 6, 2024

5  out of  5
rating by Liam O'Connell
"Barbara helped me switch over from Progressive with my SO and saved us literally hundreds of dollars on our policy. She was so friendly over the phone and made everything feel so easy. I thought that this process would be tedious, but it absolutely was not. Thank you Barbara!"
We responded:
"Thank you for sharing your positive experience with Barbara and our team! We're thrilled to hear that Barbara was able to assist you in switching from Progressive and save you a significant amount of money on your policy. Providing exceptional service and making the process easy for our clients is our goal!"
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cherie bailey

February 27, 2024

5  out of  5
rating by cherie bailey
"So I just recently left a car insurance company who I have had for years and stumbled on to State Farm. Jordan was my agent and even though I wanted to keep my options open to explore other car insurance companies he just about sold me on the initial conversation. He explained the rates and more to me clear and concise and very polite. I ended up choosing State Farm and I felt a very well welcome from my agent."
We responded:
"Thank you for sharing your positive experience Cherie! We are glad to have Jordan on our team and appreciate the opportunity you have given us to work with you! "
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David Lemieux

February 26, 2024

4  out of  5
rating by David Lemieux
"Super friendly Customer service, set up of my car insurance was fast and easy."
We responded:
"Thank you David, we appreciate the opportunity to work with you! "
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Dynita Jackson

February 22, 2024

5  out of  5
rating by Dynita Jackson
"Jason douglas was the best he have good customer service he explain everything to me about my life Insurance policy and gave me good information about Other questions i had i Recommend State Farm Thanks jason"
We responded:
"Thank you Dynita! It was a pleasure working with you on your life insurance!"
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Simone W

February 21, 2024

5  out of  5
rating by Simone W
"Jordan is the absolute best! He’s friendly, efficient, and above all highly knowledgable. I initially only needed life insurance coverage but because the great service I received, I also ended up with an auto policy. He stays in communication with you and follows up. He’s a gem."
We responded:
"Thank you for the review Simone! I will pass this one to Jordan!"
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Hannah Cave

February 19, 2024

5  out of  5
rating by Hannah Cave
"The agent was super helpful and made my experience seemless! And my favorite part, they don't discriminate against any breed of dog within their coverage! Great experience, I highly recommend!"
We responded:
"Thank you for sharing Hannah! "